Lumina Support

Need help? Send us a message through our contact page. We usually reply within two days.

Common questions

What matches are in Lumina? 32 series from three VCT Americas playoff brackets: Stage 1 2024, Stage 1 2025 and Stage 2 2025. About the data (at the bottom of every page) lists them all. The data doesn't update; it's a fixed sample for study.

Where do I start? Open Match report to see one team's side of a series: opening duels, trades, planted rounds and the rounds worth rewatching. Player insights and Team review cover one player or one team across every match.

What do "traded", "opening duel" and "clutch" mean? A death is traded when a teammate kills the killer within 5 seconds. An opening duel is the first fight of a round. A clutch is when one player is the last one alive on their team and enemies are still standing.

What counts as an eco, a force buy and a full buy? Lumina uses what the whole team spent when the buy phase ended: under 10,000 credits is an eco, 10,000 to 20,000 a force buy, and 20,000 or more a full buy. Rounds 1 and 13 are pistol rounds.

Why does the coach say "AI unavailable: showing the numbers"? The AI service didn't answer (it may be busy or paused), so Lumina shows the numbers behind your question instead. Try again in a few minutes.

Why can't I ask more questions? Each visitor can get 20 AI answers an hour, so the coach stays free for everyone. Every page and number still works without it.

Why are there no team logos, agent pictures or map images? Team logos belong to the teams, so Lumina uses short text badges such as C9 and SEN. Agents and maps are shown by name.

Why is there no damage or spike site information? The match feed Lumina is built from doesn't include them, so Lumina doesn't guess.

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